Ensuring businesses are fit for growth

Tesco

Customer care, Order tracking

At Tesco Direct, PhixFlow proved its versatility in supporting any business function. Used in areas as diverse as complete online order tracking; customer care decision support for order replacement; and test automation of the Tesco Direct website.

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Virgin Media

Replace spreadsheets

Virgin Media needed a tool to support cable laying projects for new homes and businesses. PhixFlow Limited replaced a spreadsheet solution with a secure, multi-user toolset available to end-users anywhere.

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TalkTalk

Revenue assurance

Having tried RA products requiring lots of vendor consultancy, TalkTalk choose PhixFlow for its ease of use and flexibility. Since 2011, TalkTalk have configured their own complete RA framework with only minimal support from us to help build the very first models.

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Post Office

Bank reconciliation

The Post Office reviewed bank reconciliation software but found nothing that matched their processes. PhixFlow was chosen because the bank and A/R feeds could just be configured, processing logic was graphically modelled and user screens were designed by their staff.

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Saudi Telecom

Fraud detection, Revenue assurance

PhixFlow delivered a full RA system for Saudi Telecom. PhixFlow reads binary HLR subscriber data; reconciles CRM and billing systems; monitors hundreds of millions of events per day, provides alerts on credit and fraudulent usage and many more revenue assurance checks.

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Bupa

Straight-through billing

Bupa needed to replace its process for checking tens of thousands of timesheets and invoices, to reduce costly human errors. We delivered a solution in just two months with stunning results, reducing manual effort by 75% while increasing billing accuracy.

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Virgin Media

Adjustment processing, Billing operations

We configured a simple PhixFlow application to replace the manual processing of approximately 2000 bill adjustment requests a month into one of many billing systems. This simple application produced a saving equivalent to the time of one person.

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Tesco

Customer care, Decision support, Order returns

Tesco Direct wanted to give customers requesting order returns and replacements the best possible service. We provided care agents with a data-driven decision support application showing a consolidated view of the status of every customer order.

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Centrica

Contract Management

PhixFlow replaced and automated a manual process to transfer contract information from Centrica's offer management system through to their billing system. The configured application provided an ongoing 80% reduction in billing errors and a 40% FTE saving

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