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Retail

Customer care decision support for Tesco

Tesco Direct wanted to give customers requesting order returns and replacements the best possible service. We provided care agents with a data-driven decision support application showing a consolidated view of the status of every customer order.

Low-Code order tracking for Tesco

At Tesco Direct, PhixFlow proved its versatility in supporting any business function. Used in areas as diverse as complete online order tracking; customer care decision support for order replacement; and test automation of the Tesco Direct website.

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