Create enhanced applications for the retail sector, giving customer care teams the complete picture.

Omnichannel sales and ever-demanding, tech-savvy customers mean our retail customers can never sit still. PhixFlow provides large customer care teams with an integrated processes that keep customer care front and centre at all times.

Solving the challenges faced in the retail market.

The Retail market is seeing rapid evolution in many areas. Omnichannel sales and the growth of etailers are driving change across the board. Customers are expecting ever higher levels of customer service, rapid product delivery (collect, same day delivery as well as standard delivery options) and the best possible price.

Consumers are more tech savvy than ever before with many buying through mobile devices and researching purchases prior to ordering. Ensuring stock levels are accurate, prices are consistent across all channels, customer care is front and centre in all aspects of your business together with the need to link in legacy systems are just some of the challenges many organisations are facing.

See how our customers use PhixFlow...

Tesco Order Tracking

At Tesco Direct, PhixFlow proved its versatility in supporting any business function. Used in areas as diverse as complete online order tracking; customer care decision support for order replacement; and test automation of the Tesco Direct website.

Automating workflows to achieve complete accuracy for Lloyds Pharmacy

Lloyds Pharmacy needed to replace its process for checking tens of thousands of timesheets and invoices, to reduce costly human errors. We delivered a solution in just two months with stunning results, reducing manual effort by 75% while increasing billing accuracy.

Contract management application for Centrica

PhixFlow replaced and automated a manual process to transfer contract information from Centrica’s offer managment system through to their billing system. The configured application provided an ongoing 80% reduction in billing errors and a 40% FTE saving.

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