With PhixFlow you no longer need to twist your processes to fit an application
By giving you the power to design custom forms, menus & data processing, all integrated with your IT systems, your applications fit your processes exactly.
The PhixFlow platform handles all the techy stuff. You just need to design the business logic using graphical modelling and spreadsheet–like expressions.
Our data and process experts are on hand to help. Getting you started with the first models and training you to build your own.
Replace repetitive, error-prone manual tasks with an automated PhixFlow model
Say goodbye to repetitive, mistake-prone manual tasks and jumbled spreadsheets with dubious version control. Say hello to reliable, fully automated workflows that rocket your team’s efficiency and practically eliminate human error.Learn more
Constantly monitor your data to check for problems and then fix them.
Hone in on problems before they arise. Our platform removes the guess work from managing complex IT systems. Observe and control your operations with ease. Build your PhixFlow console to automatically read, check and compare data using configured rules, to find any type of problem, then fix it.Learn more
Here are just a few examples of the many and varied applications configured in PhixFlow that are in use by our customers
Automatically reconcile millions of customer invoices with bank statements and provide screens showing matched and unmatched transactions allowing controlled user overrides.
Apply pre and post billing checks to ensure customers are invoiced correctly. Validate against CRM systems to ensure that customers do not get billed after account termination.
Gather all data relating to a customer order from online retail, warehouse, marketplace and parcel tracking systems and provide the customer care agent with order replacement options.
Our telco customers have models which replicate the pricing logic of their billing systems to enable millions of business account calls to be repriced after late tariff changes.
Our scalable, model-based approach enables PhixFlow to address any revenue leakage issue
Mismatches in CRM and Billing systems result in incorrect billing. PhixFlow is used to map millions of CRM details into expected billed products to enable corrections to be applied.
PhixFlow is used to read bespoke binary HLR files detailing permitted subscriber services delivered over telecom networks and to check this against both billing and CRM data.
Subscribers on postpaid accounts can easily exceed credit limits. PhixFlow monitors call records and subscriber balances to warn when daily, weekly and monthly usage limits are exceeded.
PhixFlow monitors unguidable calls for our telecoms customers and in many cases applies automatic corrections to the billing system e.g. modifies the service start date.
Respond rapidly to new threats with agile modeling in PhixFlow
Fraudulent activity shows up as patterns in your data which high volume PhixFlow models can monitor and detect. As fraudsters exploit new loopholes, PhixFlow’s agile modelling approach enables you to quickly respond to new threats and close them down as soon as they are detected.Learn more
Make your office processes directly accessible from mobile devices
A unique feature of PhixFlow is that the platform supports drag and drop design of processes which can be used in both the office and as native applications on mobile devices. This gives your remote workforce direct access to back office functions and all the efficiencies that enables.Learn more
Clear, accurate data is critical to businesses across a wide range of industries. Take a look at how we can help.
With customers like Virgin Media and TalkTalk, PhixFlow has delivered revenue assurance and operational processes e.g. call re-rating and automation of order flow, provisioning, billing and finance.
With clients like Centrica handling smart meters, customers generating energy and the ease of changing provider, there is a greater need for efficiencies, integrated care and revenue leakage monitoring.
Operational efficiencies and regulatory compliance are placing ever greater strain on legacy systems. PhixFlow has implemented price management & analysis, fraud monitoring leveraging legacy functionality.
With increasing costs and regulatory compliance, the task of care delivery just gets harder. PhixFlow bridges the gap between, care delivery, staff timesheets and legacy systems in three months.
Provide integrated, accurate information, maintain security and stay within heavily scrutinised budgets. Rapid analysis, deployment and re-use of existing capability through the PhixFlow platform makes this possible